When tensions rise, recognizing what is driving a person’s behavior can help prevent a difficult interaction from becoming a crisis. Join Michael Williams, Security Specialist with Chubb Insurance, for an interactive session focused on communicating calmly and strategically under pressure.
Participants will learn how to:
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identify the hidden needs and intentions behind outward agitation;
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recognize early warning signs before a situation escalates;
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replace impulsive “crisis thinking” with a more strategic approach; and
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use practical de-escalation techniques to work toward a safe, constructive resolution.
This session is valuable for employees who regularly interact with customers, coworkers, or members of the public.
Register for Fairfield – September 15
Register for Madera – September 17
Please share the event flyer with employees at your agency who may benefit from attending. For questions, please contact Doug McGill.