Member Services

C.A.R.E.S. Program

A dedicated Telephonic Nurse Case Manager (TCM) is assigned to perform a triage call with the injured worker upon authorization of a surgical procedure. The TCM will act as an extension of the employer, and the claims examiner with the focus being on educating the injured worker about the post-operative limitations and what adjustments the injured worker will have to make temporarily to their daily living activities. This is an optional program that is available to PWC members.

Contact Jen Hamelin for more information about this service.