About PRISM

IT Specialist

One of the CSAC EIA’s greatest assets is its staff. EIA employees are smart, creative, hardworking, and passionate individuals working in areas ranging from loss prevention, claims administration, information technology, member services, accounting, and risk pool administration.  Working here requires energy, commitment, and teamwork. At the same time, we offer a great work environment built upon our Core Values of People, Families, Trust, Integrity, and Growth.  We are looking for an individual who shares these values to join the EIA team.

About CSAC Excess Insurance Authority

The EIA is a joint powers authority of California public entities, which was established in 1979 to provide insurance and risk management services to California’s counties. Since then, our membership has expanded beyond the counties to include numerous other public agencies such as cities, schools, joint powers authorities, fire districts, etc. 

The EIA operates various risk-sharing pools, which provide insurance and risk management services to its members for lines of business including workers’ compensation, general liability, property, medical malpractice, and employee benefits.

About the Position

The Information Technology Specialist will provide assistance to the Information Technology Department including, but not limited to: contribute to documentation and information on the EIA’s website, lead routine projects, assist Senior Specialist’s on complex development projects, provide technical assistance and support for the website, evaluate and test new work and bug fixes, including submitting and responding to support tickets. Provide backup support to the Clerical Assistant.  Prepare, review, and edit system and training documentation, conduct training, and perform special projects. The position will report directly to the IT Manager. 

The IT Department consists of twelve positions, including the Chief Information Officer (CIO).  The department is made up of four teams who have very different functions and responsibilities:

• Digital: Primarily responsible for administering and maintaining website and other information systems, including pool management system.
• Claims:  Primarily responsible for supporting the claims system, the claims department and our members who use our claims system.
• Network administration:  Primarily responsible for supporting and maintaining the network, hardware, and software applications.
• IT administration:  Primarily responsible for maintaining IT budget worksheets, records/document management, and supporting the insurance certificate management program.

All members of the IT Department are expected to develop an overall, well rounded knowledge of the systems and applications IT supports, so that they can assist users in areas outside their specialty.  The IT Specialist will be expected to primarily support the Digital team, but will be expected to help all IT teams, as needed.   

Desirable Qualifications

The ideal candidate will have an Associates’ Degree and two years of increasingly responsible work experience to successfully perform the essential functions of the job, including but not limited to:

• Strong attention to detail
• Write clearly and succinctly and apply strong editing skills
• Strong problem solving and troubleshooting skills
• Ability to analyze data for validity
• Ability to provide guidance and training to users on technical subjects
• Exceptional customer service skills and ability to maintain effective working relationships with others
• Ability to manage and prioritize multiple tasks, projects and changing work load
• Intermediate to advanced computer application skills especially in Microsoft Word, Excel, Access, Outlook, PowerPoint and Adobe Acrobat
• Knowledge of and experience with content management systems, customer relationship management systems, databases, or policy administration or underwriting systems
• Understanding of website technology, web standards (including Accessibility), content marketing, and social, including SEO and best practices, web analytics and experience with Google Analytics is desirable, but not required

Physical Requirements

Physical requirements of this position typically include:  reaching, grasping, talking, hearing, seeing, repetitive motions, exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move.  Some travel may be required.

Licensing Requirements

A valid California Driver’s license is required.  Proof of auto insurance with no exclusion for business use is required.

Salary and Benefits

The salary range for this position is $4,490 to $5,388 per month.  Salary is depended on experience and qualifications.  A generous benefit package is provided including Public Employees Retirement System (PERS) health benefits, dental, vision, long-term disability, life insurance, PERS retirement, deferred compensation program, sick leave, vacation leave, and section 125 cafeteria benefits.  EIA employees do not pay into Social Security except for the Medicare portion of the cost.

Application Procedure

Interested persons must submit a resume and a completed application to the Human Resources Manager at CSAC Excess Insurance Authority by 12:00 p.m. on Friday, July 28, 2017. Please visit our website at www.csac-eia.org to obtain an application.  Submit all application documents to abateman@csac-eia.org.

Job Application

EOE