About PRISM

IT Technical Assistant

Job Application

Job Description

The Information Technology Technical Assistant will provide assistance to the Information Technology Department including, but not limited to: perform a significant amount of data entry, perform data cleansing/scrubbing tasks; create and distribute routine and ad-hoc reports; maintain documentation and/or information on the EIA’s website, in Outlook, and various databases; maintain a working knowledge of website functionality, computer technology, systems, and standard software and act as a resource of technical information, provide limited technical assistance and support for the website, web conferencing, Microsoft Office applications, etc.; perform content updates to the EIA’s website; prepare, review, and edit a variety of documents including agendas and minutes to ensure accuracy, completeness and conformance with established standards; perform special projects; and provide receptionist relief and other general IT and/or clerical support duties. The team adheres to the Agile with Scrum framework. All are expected to collaborate with resources across the organization to pursue continual process optimization and innovation. The position will report directly to the IT Manager. 

All members of the IT Department are expected to develop an overall, well rounded knowledge of the systems and applications IT supports, so that they can assist users in areas outside their specialty.

Requirements

The ideal candidate will have a High School Diploma or G.E.D. and two years or more of increasingly responsible technical and/or clerical experience to successfully perform the essential functions of the job, including but not limited to:

• Strong attention to detail and accuracy
• Write clearly and succinctly and apply strong editing skills
• Strong problem solving and troubleshooting skills
• Perform testing as needed during system upgrades, patches, or new system implementations
• Exceptional customer service skills
• Ability to maintain effective working relationships with others 
• Ability to manage and prioritize multiple tasks and changing work load
• Ability to create and edit technical documentation; submit user stories, articles for knowledgebase, development artifacts, training/instruction manuals, etc.
• Intermediate to advanced computer application skills especially in Microsoft Office Suite and Adobe Acrobat
• Experience using task management, project management, or software development/collaboration tools (i.e. Jira)
• Knowledge of and experience with content management systems, customer relationship management systems, databases, or policy administration or underwriting systems
• Understanding of website technology, web standards and accessibility, content marketing, and social, including search engine optimization and best practices, web analytics and experience with Google Analytics is desirable, but not required

Benefits

A generous benefit package is provided including Public Employees Retirement System (PERS); a Section 125 Cafeteria Plan with a generous allowance from which coverage may be provided for the employee and their dependents for health, dental, and vision insurances; long-term disability and short-term disability insurance; life insurance; deferred compensation program; 13 paid holidays per year, and sick, vacation and management leaves. As a PERS participant, EIA employees are exempt from paying into Social Security, except for the Medicare portion of the cost.

Physical Requirements

Physical requirements of this position typically include: sitting for long periods of time, reaching, grasping, kneeling, talking, hearing, seeing, repetitive motions, exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move.

Special Requirements

Possession of a valid State of California Driver’s License issued by the State Department of Motor Vehicles, or the ability to obtain one within the first month of employment. Proof of auto insurance with no exclusion for business use is required.