Director of Child Support Services
Date Posted: 4/6/2023
Employer: County of Lake
Salary Range: $118,992.00 - $144,624.00 Annually
Contact: Brittani Walker
Phone: 707-263-2211
Closing Date: 4/20/2023
Under policy direction of the Board of Supervisors, plans, organizes, directs, and manages the functions and activities of the Child Support Services Department; performs complex work in the establishment, collection, and disbursement of child support payments; and performs related duties as assigned.
This is a single position classification responsible for the management and conduct of the County Child Support Services Department functions and operations. This is a discrete classification. The incumbent in this management position serves at the pleasure of his/her appointing authority, which means the employment relationship is at-will, and that the County of Lake or the employee may terminate the relationship at any time, with or without cause.
Receives policy direction from the County Administrative Officer, on behalf of the Board of Supervisors. Exercises general direction and supervision over management, supervisory, professional, technical, and administrative support staff through subordinate levels of management and supervision.
Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the Child Support Services (CSS) Department. Directs and participates in the development and administration of the department's annual budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary. Selects, trains, motivates, and directs assigned staff; evaluates and reviews work for acceptability and conformance with department standards, including program and project priorities and performance evaluations; and works with department management and staff to build and maintain a high performing team. Coordinates CSS functions with other County departments and government entities. Identifies, analyzes, and implements state and federal laws, regulations, and guidelines for the establishment, enforcement, and collection of child support and welfare reimbursements. Directs the preparation and submission of mandated financial, statistical, and operational reports. Directs and prepares and submits accounting reports to obtain operational and incentive funds. Develops, implements, and monitors case development and processing policies. Consults with and assists attorneys with the development of CSS legal policies and use of legal remedies. Provides input regarding the development of new legislation which affects child support programs. Implements newly passed laws which impact CSS functions, policies, and operations. Establishes, maintains, and updates the Policies and Procedures Manual. Consults and works with staff in resolving work and case management problems. Develops and implements CSS public awareness programs. Conducts, coordinates, and works on special projects. Represents CSS with boards, commissions, the public, community organizations, and other government entities. Performs related duties as assigned.
Knowledge of: Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures. Principles and practices of leadership. Child support enforcement programs and functions. Government codes, regulations, policies, and procedures for establishing responsibility and collecting child support monies. Research methods and procedures for establishing evidence required to prosecute child support cases. Principles and practices of public administration, management, staff supervision, employee training, and work evaluation. Child support enforcement and collection procedures. Legal terminology, legal documents, and courts procedures. Budget development and control. Principles of public relations and information. Principles of project planning, development, coordination, and direction. Customer service principles and techniques. Written and oral communications skills. Proper English spelling, grammar, and punctuation. Computers and software programs (e.g., Microsoft software applications, applications specific to child support, etc.) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner. Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for the department. Provide administrative and professional leadership and direction for the department and the County. Develop and administer a department budget. Perform the most complex child support work and research. Read, interpret, and implement laws, rules, and regulations applicable to the functions and operations of CSS. Direct the preparation and prepare a variety of reports and financial statements. Oversee the development and utilization of computer systems and software. Make effective oral and written presentations. Effectively represent CSS in responding to inquiries, providing assistance and dealing with the public, boards and commissions, community organizations, and other government agencies. Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines. Constantly demonstrate cooperative behavior with colleagues, supervisors, and customers/clients. Communicate clearly and concisely, both orally and in writing. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver's License. Education and Experience: Five (5) years of responsible work experience in performing a variety of child support program work, including at least two (2) years in a supervisory or management capacity.
Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver's License.
Education and Experience: Five (5) years of responsible work experience in performing a variety of child support program work, including at least two (2) years in a supervisory or management capacity.
The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. This position may require local and statewide travel as necessary. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a "meet and confer" process and are subject to the Memorandum of Understanding currently in effect.
Recruitments for County positions are typically conducted to establish eligibility lists to fill countywide vacancies that occur during the active status of those lists (approximately 3 -12 months). Any person on a promotional eligibility list will be considered first by the hiring department(s) before persons on an open eligibility list. The County of Lake only accepts applications for permanent positions when actively recruiting. Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. The County is an Equal Opportunity-Affirmative Action Employer. Veteran's Preference.
To apply for County examinations - All applications for County examinations must be submitted through the County's online application system. A completed Supplemental Questionnaire must be submitted with each online application. All permanent County recruitments will be posted at www.co.lake.ca.us with a link to the online application. The County of Lake reserves the right to limit the number of applications that will be accepted for any open recruitment, and any such limit will be included on the job posting. When a limit is posted, the recruitment is subject to close at any time prior to the final filing date. Completed online application packets must be submitted by the close of business on the date that the recruitment closes. All relevant experience must be included on the application to be considered – resumes and other attached documents will not be used to qualify an applicant. Relevant experience and/or education may be substituted at a ratio of 2 to 1 for the purpose of meeting minimum qualifications and applicants should contact the Human Resources department for details.
Important Notice - The provisions listed on job postings, job descriptions, or other recruitment materials do not constitute an expressed or implied contract. Benefits may vary between bargaining units. Any provisions contained within job postings, job descriptions or other recruitment material may be modified or revoked without notice. All County of Lake applicants who are given a conditional employment offer must comply with the County's pre-employment medical review program before they may be appointed to the County position.
Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver's License. Education and Experience: Five (5) years of responsible work experience in performing a variety of child support program work, including at least two (2) years in a supervisory or management capacity.